Customer Support
TradeDesk & Product Support
Need assistance with TradeDesk or another SAFE application? Our support team is available to help with technical issues, account access, licensing, billing and general product enquiries.
Technical Support • Licensing • Billing • Account Assistance
Support Categories
How can we help?
General Enquiries
Questions about features, product information, deployment options or general assistance.
Technical Support
Report software errors, unexpected behaviour, installation problems or performance issues. Include screenshots where possible.
Billing & Licensing
Questions regarding subscriptions, licence renewals, invoices, quotations or payment status.
Support Request
Submit a support ticket
Please complete the form below with as much information as possible. Providing your product version, operating system, licence or customer reference and a clear description of the issue will help us investigate your request more efficiently.
Before contacting support
- Include screenshots or error messages.
- Specify your operating system and TradeDesk version.
- Provide your company and licence reference where applicable.
- Do not send confidential trading data unless requested.
Support Hours
Monday–Friday
09:00–17:30 (UK time)
Service Commitment
Response times
Support requests are prioritised according to their nature and operational impact. We endeavour to acknowledge all enquiries within one business day. Complex technical issues may require additional investigation and coordination with our development team.
Support confidentiality
Information submitted through this support page will be used solely for diagnosing, managing and responding to your support request. Please avoid submitting passwords or highly confidential commercial information unless specifically requested by SAFE.